Use of our website
These Conditions are the only conditions applicable to the use of this website and replace any other, except with the prior express written consent of the Seller. These Terms are important to both you and us as they are designed to create a legally binding agreement between us protecting your rights as a customer and our rights as a company. You declare that, by placing your order, you have read and accept these Conditions without reservation.
You agree that:
You may only use the website to make legally valid queries or orders.
You may not make any speculative, false or fraudulent order. If we have reasonable grounds to consider that an order of this nature has been made, we will be authorized to cancel it and notify the competent authorities.
You are also obliged to provide us with your email address, postal address and/or other contact information in a true and correct manner and consent that we may use this information to contact you if necessary (see our Privacy Statement ).
If you do not provide us with all the information we need, we will not be able to process your order.
By placing an order through this website, you warrant to us that you are over 18 years of age and have the legal capacity to enter into binding contracts.
How the contract is formalized
The present information and the details contained in this website do not constitute an offer of sale. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been charged, the amount will be fully refunded.
We reserve the right to withdraw any product from this website at any time and/or to remove or modify any material or content on it. Although we will do our best to always fulfill all orders, there may be exceptional circumstances that require us to refuse to fulfill an order after we have sent the Order Confirmation, and we reserve the right to do so at any time, in our sole discretion. We will not be liable to you or to any third party for removing any product from this website, whether or not such product has been sold, removing or modifying any material or content on the website, or for refusing to process an order once we have sent you the Order Confirmation.
Right to cancel the purchase
If you are contracting as a consumer, you may withdraw from the Contract at any time within a period of 14 calendar days from receipt of the item. In this case, you will be refunded the price paid for such products in accordance with our Returns Policy. Keep in mind that the expenses caused by the return of the product derived from withdrawal will not be assumed by us, but will be borne exclusively by the consumer. Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which you received them. You must also include all instructions, documents, promotional product and product packaging. No refund will be made if the product has been used or damaged in any way, so please be careful with the product(s) while they are in your possession. Please treat products with reasonable care while they are in your possession and keep the original boxes and packaging in case of return. No refund will be made if the product is not returned in the original box with the same content with which it was sent. This provision does not affect the rights recognized to the consumer by current legislation.
The delivery time will vary depending on the destination and transport agency. You will be notified by email about each status of the order, until its shipment by carrier.
Impossibility of delivery
In the event that after two attempts it is impossible for us to make the delivery, the transport agency will leave it in a safe place where you can pick it up. You will be notified of this situation and the steps to follow.
Transfer of risk and property
The risks of the products will be your responsibility from the moment they are delivered. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including delivery charges.
Price and payment
The price of the products will be the one stipulated at any time on our website, except in the case of manifest error. Although we try to ensure that all prices on the page are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and the amounts that have been paid will be fully refunded. We will not be obliged to supply the product(s) to You at the lower incorrect price (even if We have sent You the Dispatch Confirmation) if the pricing error is obvious and unmistakable and could reasonably have been recognized by You as an incorrect price.
The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due as stated on our Shipping Costs page. Prices may change at any time, but (except as set out above) any changes will not affect orders for which we have already sent you a Shipping Confirmation.
Once you have made your purchases, all the items you want to buy will have been added to your basket and the next step will be to process the order and make the payment. To do it:
1. Click the “Shopping Cart” icon at the top of the page.
2. Click the “Checkout” button.
3.Fill in or check the information.
4.Choose payment method: BBVA virtual POS or Paypal.
If your payment method is Paypal, the charge will be made at the time we confirm the order.
By clicking “Authorize Payment” you are confirming that the credit card is yours. Credit cards will be subject to checks and authorizations by the issuer of the same, but if said entity does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with You.
Exchange and return policy
General policy: if you wish to withdraw from the Contract within the period indicated in clause 5 above, you may return the merchandise by post or through any courier agency. You must deliver the merchandise in the same package in which you received it, following the instructions that you will find in the “RETURNS” section on our website. You will be responsible for the cost of returning the products. If you have any questions, you can contact us through our contact form, customer account, email email@example.com or by calling the Customer Service phone during available hours.
After examining the article we will inform you if you are entitled to a refund of the amounts paid. The refund will be made as soon as possible and, in any case, within 30 days from the date the product is received at our facilities. The refund will always be made through the same means of payment that was used to pay for the purchase.
The exchange or return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product, will not proceed.
Returns of defective products:
In the cases in which you consider that at the time of delivery the product does not comply with the provisions of the Contract, you must contact us immediately through the Customer Service firstname.lastname@example.org where you We will indicate how to proceed.
We will proceed to carefully examine the returned product and we will notify you by email, within a reasonable period of time, if the return or replacement of the product is appropriate (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 15 days from the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate.
The amounts paid for those products that are returned due to some defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item as well as the expenses incurred by the consumer for the return of the item. defective product. The refund will be made in the same means of payment that was used to pay for the purchase. The rights recognized by current legislation are protected.
Liability and disclaimer
Our liability in relation to any Product purchased on our website will be strictly limited to the purchase price of such Product. Nothing in these Purchase Conditions excludes or limits in any way our responsibility:
1. In the event of death or personal injury caused by our negligence;
2. In case of fraud or misrepresentation; either
3. In any matter where it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.
Without prejudice to the provisions of the preceding paragraph and to the extent permitted by law, and unless otherwise provided in these Conditions, we will not accept any responsibility for indirect damages that occur as a secondary effect of the losses or major damages, arising in any way, whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable, including but not limited to the following:
1. lost revenue or sales;
2. loss of business;
3. loss of profits or loss of contracts
4. loss of anticipated savings;
5. data loss; Y
6. loss of management time or office hours.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless stated expressly the contrary in it. All product descriptions, information, and materials on this website are provided “as is” and without warranties, express, implied, or otherwise derived. To the extent possible as permitted by law, we exclude all guarantees except those guarantees that cannot be legitimately excluded before consumers. The provisions of this clause will not affect your rights recognized by law as a consumer, nor your right to withdraw from the Contract.
You acknowledge and agree that all copyright, trademark and other intellectual property rights over the materials or content provided as part of the website correspond at all times to us or to those who granted us a license for its use. You may use such material only as expressly authorized by us or those who granted us a license for its use. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.
The applicable regulations require that part of the information or communications that we send you be in writing. By using this website, you agree that most communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
We may send communications either to the email or to the postal address provided by you when placing an order. It will be understood that the notifications have been received and have been correctly made 24 hours after an email has been sent. To prove that the notification has been made, it will be enough to prove that it was sent to the email address specified by the user. receiver.
Assignments of rights and obligations
The Agreement between You and us is binding on both You and us, as well as our respective successors, assigns and assigns.
You may not transmit, assign, encumber or in any other way transfer a Contract or any of the rights or obligations derived from it in your favor or for You, without having obtained our prior written consent. We may transfer, assign, encumber, subcontract or otherwise transfer a Contract or any of the rights or obligations derived from it in our favor or for us, at any time during the term of the Contract.
To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that you have as consumers recognized by law or will cancel, reduce or limit in any other way the guarantees, both express and implied, that we could have granted.
We will not be liable for any failure to perform or delay in performance of any of our obligations under a Contract that is caused by events beyond our reasonable control (“Force Majeure Event”).
The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and will include especially (without limitation) the following:
1. Strikes, lockouts or other protest measures.
2. Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (whether declared or not), or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
4. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
5. Impossibility of using public or private telecommunications systems.
6. Acts, decrees, legislation, regulations or restrictions of other governments.
7. Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.
It will be understood that our obligation to perform under any Contract will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to comply with our obligation during such period. We will use all reasonable means to end the Force Majeure Event or to find a solution by which we can perform our obligations under the Contract despite the Force Majeure Event.
If during the term of a Contract, we cease to insist on strict compliance with any of the obligations assumed under it or any of these Conditions, or if we fail to exercise any of the rights or remedies that we were entitled to exercise or interpose under said Agreement or these Conditions, such fact will not constitute a waiver of said rights or remedies nor will it exempt You from complying with said obligations.
Any waiver by us of enforcing performance will not constitute a waiver by us of enforcing further performance. No waiver by us of any of these Conditions will take effect, unless it is expressly stipulated that it is a waiver and it is communicated to You in writing in accordance with the provisions of the Notifications section above.
Integrity of the contract
These Conditions and any document expressly referred to in them constitute the entire existing agreement between You and us in relation to the object of the Contract and replace any other agreement, agreement or previous promise agreed between You and us verbally or by writing unless otherwise stated.
If any of these Conditions or any provision of a Contract are considered invalid, illegal or unenforceable to any extent by the competent authority, they will be separated from the remaining conditions and provisions that will continue to be valid to the extent permitted by law.
Right to modifications
We have the right to review and modify these Terms at any time. You will be subject to the policies and Conditions in force at the time you place each order, unless by law or decision of government agencies we must make changes to said policies, Conditions or Privacy Statement, in which case, the possible changes will also affect orders that you have previously made.
ENVIRONMENTAL POLICY AND TREATMENT OF ANIMALS
The commitment to protect the environment, natural resources and sustainable development is part of the fundamental principles and values of BUDDYS.
At BUDDYS we believe that both our clients and our society have the right to enjoy the experience and designs of BUDDYS knowing that we are at all times committed to sustainable development and the protection of our environment.
To achieve all of this, we work daily on our Environmental Policy, all of this to be able to integrate the highest criteria of sustainability and efficiency in our operations. How?:
Guaranteeing the efficient use of energy, water and the correct management of waste in our logistics centers and offices.
Promote the sustainable management of forests by purchasing paper with FSC or PEFC certifications, which guarantee that the entire forest management process is carried out in a controlled and sustainable manner.
Promote the reduction, reuse and recycling of textile products and materials used for their manufacture and distribution.
ANIMAL WELFARE POLICY
At Buddys we apply responsible production standards for its products in relation to the use of elements of animal origin. In this sense, our animal welfare policy establishes that:
• All products of animal origin used in the articles distributed by BUDDYS will come from animals treated in an ethical and responsible manner.
• Under no circumstances will products of animal origin be used that come from animals slaughtered exclusively to market their skins, shells, antlers or bones, among others.
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